Privacy Policy

A legal disclaimer

GLADMAC Electrical ("we", "our", "us") is committed to protecting your privacy and ensuring the security of any personal information you provide to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. What Personal Information We Collect

We may collect personal information such as:

Your name
Contact details (e.g., phone number, email address, residential or business address)
Details about the services we have provided or you have enquired about
Payment and billing information
Feedback, reviews, or communications with us

We only collect personal information that is necessary to deliver our services or fulfill our obligations to you.

2. How We Collect Your Information

We may collect personal information when you:

Contact us via our website, phone, email, or in person
Submit a contact or quote request form
Interact with us on social media
Provide feedback or complete surveys
Use or browse our website (cookies and usage data may apply)

3. How We Use Your Information

We may use your information to:

Provide and manage our electrical and air conditioning services
Respond to your enquiries and provide quotes
Communicate updates, promotions, or service-related information
Improve our website and customer service
Comply with legal obligations

4. Disclosure of Personal Information

We may disclose your information:

To our employees, contractors, or service providers when necessary to deliver our services
If required by law or legal process
With your consent, or as otherwise permitted by law

We will never sell or rent your personal information to third parties.

5. Storage and Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, modification, or disclosure. This includes secure electronic and physical storage methods.

6. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate or outdated. To do so, please contact us at the details below.

7. Cookies and Website Analytics

Our website may use cookies to enhance your experience and gather data on website usage. This data helps us improve our website and services. You can adjust your browser settings to disable cookies if you prefer.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to read their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the date of last update.

10. Contact Us

If you have any questions, concerns, or requests about your personal information or this Privacy Policy, please contact us.